Pockets & personal items
Please empty all pockets before drop-off. Staff pocket checks are a courtesy only. We try to keep found items safe but are not responsible for items left in garments or damage caused by items such as pens or sharp objects.
ROYAL OAK DRYCLEANERS · BURNABY
Garment care terms.
Important service conditions for garments and other items entrusted to our care. If an item is especially valuable, fragile or unusually constructed, please speak with us before processing.
Fabric, colour & construction risks
We cannot guarantee against colour loss, shrinkage, pre-existing wear, weak fabrics, loose trims, buttons, zippers, embellishments, heat sensitivity or manufacturer-related defects.
Care labels & owner's risk
Garments with missing, torn or incorrect care labels are processed using our best professional judgement at the owner's risk. Items specifically accepted on owner's risk are not eligible for compensation for the disclosed risk.
Stains
Complete stain removal cannot be guaranteed. Stain treatment must be requested where required and may carry separate charges based on labour and chemicals used.
Claims & inspection
Concerns must be reported within 24 hours of service completion and the garment returned in person for inspection. Failure to report within 24 hours may result in a claim being declined.
Liability
Maximum liability for a garment is limited to the processing charge for that garment. If compensation is approved, assessment is based on fair market value rather than replacement value.
Unclaimed orders
Completed orders should be collected within 30 days of the estimated pickup date provided by the store. Items left for an extended period may ultimately be donated or discarded, subject to applicable law.
These website terms are a plain-language service notice and are not a substitute for legal advice.